We will begin the conversion process after our branches close on Saturday, September 30. We will open for business as usual on Sunday, October 1.
Hello and welcome to the USALLIANCE family! As we work towards completing your transition from MEFCU Direct to USALLIANCE Financial, we have made every effort to ensure this process is as seamless as possible.
This page has been created to answer any questions you may have pertaining to this transition and how you and your accounts might be affected. Please take a moment and read through this material prior to our conversion weekend Friday, September 29, 2023 - Sunday, October 1, 2023.
Should you have any questions after the conversion on October 1, please reach out to our Member Services team at (800) 431-2754 or via Live Chat at usalliance.org. Our representatives are available weekdays from 7:30 AM to 8:00 PM ET and Saturdays from 9:00 AM to 3:00 PM ET. Please note, as we anticipate a higher-than-normal call volume during the week of October 1, we encourage you to utilize our Live Chat service on usalliance.org to communicate directly with a knowledgeable Member Services Representative.
Again, welcome to USALLIANCE. We’re looking forward to providing you with the financial tools you need to live life fully.
Sincerely,
Brett J. Wheeler
Interim CEO
Access your account(s) as you usually do:
Apply for lending products:
Click here to open your new USALLIANCE account.
This important information is being provided to you by USALLIANCE Financial to help guide you through the upcoming changes to your account. These changes are a result of USALLIANCE Financial merging core operating systems with MEFCU Direct.
We ask that you please pay particular attention to the following items as we anticipate they will have the greatest impact on your account relationship with USALLIANCE.
As part of this transition, you may receive a new USALLIANCE member number as well as unique account numbers for all of your accounts. We have made every effort to preserve your existing member number and account numbers. You will receive a letter containing your member and account information.
Your replacement Visa® debit cards will arrive in the mail the week of September 18.
Your new card(s) may be activated prior to September 29. Activation directions will be found on a sticker placed on the front of the card. For joint accounts, each debit cardholder will have a unique card number. This is a security measure should one of the cards become lost, stolen, or otherwise compromised. You may continue to use your existing Visa debit cards through September 28. On September 29, please begin using your USALLIANCE Debit Card.
Please be sure to update automatic payment information (to merchants such as iTunes, Hulu, Amazon, etc.) from your Visa debit card to your new number on or after September 29 to avoid any service interruptions.
The Routing number for USALLIANCE is 221981063. Effective October 1 and going forward, please use this number (221981063) when setting up automatic payments.
You do not need to make any updates to your direct deposit information before the conversion.
Our systems have been set up to account for this change and will process your direct deposit as usual during conversion weekend. After the conversion, please contact your direct deposit issuers (employer, Social Security, etc.) at your earliest convenience to provide them with your new USALLIANCE account and routing number. Deposits made using your MEFCU account and routing numbers received after October 1 may experience a slight processing delay.
If you receive direct deposits from Social Security, please contact their offices at (800) 772-1213 after October 1 to update your account information.
For any automatic payments you may have, you will be required to update your account number(s) and routing number to your new USALLIANCE information on or after October 1.
Effective October 1, 2023, automatic payments using MEFCU account number(s) or routing numbers may result in delayed processing.
MEFCU’s Online Banking platform will no longer be available after September 28. Beginning on October 1, you will have access to USALLIANCE Digital Banking.
To register for Digital Banking, please visit usalliance.org on or after October 1. This process will take less than 5 minutes. We have made every effort to preserve your existing username, but you may be prompted to create a new one upon registration.
You may utilize the USALLIANCE telephone banking system, Dial-Up, beginning October 1. For initial access, your default password will be set as the last 4 digits of your Social Security Number. Immediately upon access, you will be prompted to change that password to one of your own choosing. Please note that check withdrawals are not available through Dial-Up. You may request a check withdrawal by calling Member Services at (800) 431-2754.
We will begin the conversion process after our branches close on Saturday, September 30. We will open for business as usual on Sunday, October 1.
During the conversion process, you will be able to access to your funds through your USALLIANCE ATM or Visa debit card. Access to branch services, Digital Banking and Dial-Up will not be available. Member Services will be available on Saturday from 9:00 AM to 3:00 PM ET for general questions only. They will not have access to specific account information or be able to perform transactions.
Yes. Your personal data and account information is safe and secure.
Yes. Your funds remain safe and secure at all times. Accounts continue to be insured by the National Credit Union Administration for up to $250,000 per member.
We have made every effort to preserve your member number. In some instances, a new member number will be assigned to your membership. These will become effective on Monday, October 1.
No. You will only have one member number per Social Security Number (or Tax ID number for businesses). All your accounts will be viewed under this number.
Your accounts will be combined under your USALLIANCE member number.
Yes. Currently, you have a $5.00 minimum balance. USALLIANCE’s par value is $1.00.
Yes. Your IRA accounts will be converted over as USALLIANCE certificates or USALLIANCE Retirement Savings accounts, depending on the type of IRA savings account you had with MEFCU Direct.
Some fees will be different. Please review the USALLIANCE fee schedule that you received in August.
221981063
No. We have ordered you new USALLIANCE checks. Please discontinue use of your old checks starting on October 1.
Members who maintain an active bill pay account will have all their payees and scheduled transfers transferred over to Digital Banking; you will not have to re-enter any bill payment information.
Members can make cash and check deposits at USALLIANCE branches, shared branch locations, and designated deposit-taking ATMs. Additionally, check deposits can be made via Digital Banking mobile deposit and by mailing deposits to:
USALLIANCE Financial
411 Theodore Fremd Avenue, Suite 350
Rye, NY 10580-1410
Yes. You will receive a new USALLIANCE ATM/Debit Card. It will arrive via regular postal service during the week of September 18 in a plain white envelope. For joint accounts, your new ATM/ Debit Cards will feature different card numbers for each cardholder as a security measure should one of the cards become lost, stolen, or otherwise compromised.
You may activate your new card prior to September 29 by calling (833) 263-2833. As of September 29, your MEFCU Debit/ATM card will no longer work. On September 29, please begin using your new USALLIANCE Debit/ATM card.
Yes. When you receive your new USALLIANCE ATM/Debit Card, instructions will be included on how to select a new PIN. You will no longer receive your PIN in the mail. Your MEFCU PIN will not transfer to your new card.
USALLIANCE does not utilize the Allpoint network. For surcharge free transactions, you can utilize an ATM that participates in the CO-OP network or any Citibank branch ATMs. Please visit our branch and ATM locator at usalliance.org for the ATM nearest you.
Please contact your direct deposit issuers (employer, pension, etc.) to provide them with your new USALLIANCE account and routing number (221981063) effective October 1. All deposits made using your MEFCU account and routing numbers received after October 1 may experience a processing delay.
If you receive direct deposits from Social Security, please contact their offices at (800) 772-1213 after October 1 to update your account information.
No. Your loans will continue with the same terms and payments. However, your loan account numbers will change so any automatic payments from other institutions will need to be updated on or after September 29th.
USALLIANCE Financial
411 Theodore Fremd Avenue, Suite 350
Rye, NY 10580-1410
No. Beginning October 1, please call (800) 431-2754 to speak with Member Services. Representatives are available weekdays 7:30 AM to 8:00 PM ET and Saturdays 9:00 AM to 3:00 PM ET. You may also utilize the Live Chat service on our website to communicate directly with a knowledgeable Member Services Representative during the same hours. Your PIN will be the last four digits of your SSN.
No. The MEFCU website will no longer be available after conversion. As of October 1, account access, online applications and other important product and service resources will transition to usalliance.org.
Yes, you will have to register for USALLIANCE Digital Banking by visiting usalliance.org.
To register, you will need the following information:
We have made every effort to preserve your existing username, but you may be prompted to create a new one upon registration.
If you are prompted to create a new username and password, please follow the guidelines below.
Username must:
Password must:
No. Only activity from October 1, 2023 forward will be accessible in Digital Banking.
Yes. You can access the USALLIANCE 24-hour Dial-Up telephone banking service by calling (800) 431-2754 and selecting option 2.
No. Telephone Banking will not be available from Friday, September 29 through Sunday, October 1.
You can use Dial-Up telephone banking to:
Please note that check withdrawals are not allowed through Dial-Up. You may request a check withdrawal by calling Member Services at (800) 431-2754.
All existing MEFCU Direct members can continue their financial business as usual for the time being, using the same account and phone numbers, and speaking with the same great team you are familiar with on the other end of the phone.In the coming months, we will be working to transition your MEFCU Direct accounts to USALLIANCE Financial accounts.
We will update you about what to expect regularly, including new account features, changes to your account numbers, and information to help you take full advantage of everything USALLIANCE has to offer.
Access your account(s) as you usually do:
Click here to open your new USALLIANCE account.
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USAlliance Federal Credit Union d/b/a USALLIANCE Financial
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